Conditions d’utilisation

Pâtisserie Samadi — Terms of Service

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Welcome to Pâtisserie Samadi. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. Acceptance of Terms

By visiting our website or purchasing from us, you agree to these Terms of Service and all additional policies referenced on our site, including our Return Policy, Shipping Policy, and Privacy Policy.
If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years old, or the legal age of majority in your region, to make a purchase.
By using our site, you confirm you meet these requirements.

3. Account Registration

To place certain orders or receive store credits, customers may be required to create an account on our website.

  • You agree to provide accurate, complete information.

  • You are responsible for maintaining the confidentiality of your login credentials.

  • Any store credits or promotional rewards will be applied directly to your Pâtisserie Samadi account for future purchases.

We reserve the right to suspend or delete accounts that violate our policies or contain false information.

4. Product Availability & Pricing

All products are made fresh and subject to availability.
Prices may change without notice.
We reserve the right to:

  • Modify or discontinue items

  • Adjust pricing

  • Limit quantities ordered

  • Refuse any order for legitimate reasons (e.g., fraud concerns, insufficient stock)

5. Orders & Payment

By placing an order, you agree to:

  • Provide valid payment information

  • Pay the full amount displayed at checkout

  • Ensure the accuracy of your billing and shipping details

We reserve the right to refuse or cancel orders if fraud is suspected, payment fails, or inventory is unavailable.

6. Custom Orders

Custom cakes and special orders require advance notice.
All deposits are non-refundable.

Changes or cancellations must follow the timelines listed in our Return Policy.

7. Shipping, Delivery & Pickup

When placing an order, you agree to the conditions outlined in our Shipping & Delivery Policy, including:

  • Being available during your scheduled delivery window

  • Ensuring your address is correct

  • Understanding that perishable items cannot be returned

  • Accepting responsibility for orders left at your door (if applicable)

Shipping delays caused by carriers, weather, or incorrect addresses are outside our control.

8. Refunds, Returns & Credits

Due to the perishable nature of our products, all sales are final unless an issue is confirmed to be our responsibility.

If a refund or store credit is issued:

  • Credits will be applied directly to your Samadi account

  • Credits may be used only on our website for future purchases

  • Credits are non-transferable and have no cash value

Please review our Return Policy for full details.

9. Allergens & Food Safety

Our bakery handles nuts, gluten, dairy, eggs, and other common allergens.
We cannot guarantee that any product is allergen-free.
Customers are responsible for notifying us of allergies and ordering accordingly.
We are not liable for allergic reactions resulting from undisclosed or known allergens.

10. Intellectual Property

All content on our site—including images, text, logos, menus, product descriptions, and branding—is the exclusive property of Pâtisserie Samadi.

Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Prohibited Use

You agree not to:

  • Use our website for fraudulent or unlawful purposes

  • Attempt to interfere with security features

  • Copy, resell, or exploit any part of our services without written permission

  • Use bots, scrapers, or automated tools to extract content

We reserve the right to take action if misuse is detected.

12. Limitation of Liability

To the fullest extent permitted by law, Pâtisserie Samadi is not liable for:

  • Any damages resulting from the use or inability to use our website or products

  • Errors in product descriptions, pricing, or availability

  • Shipping delays, carrier errors, or delivery issues beyond our control

  • Allergic reactions or health issues related to our ingredients

Your sole remedy for dissatisfaction with our services is to stop using them.

13. Changes to Terms

We may update these Terms of Service at any time.
Continued use of our website constitutes acceptance of the updated terms.

14. Governing Law

These Terms are governed by the laws of the region in which Pâtisserie Samadi operates.
Any disputes shall be resolved in the local courts of that jurisdiction.

15. Contact Information

For questions or concerns regarding these Terms, please contact us directly.
We appreciate your trust and look forward to serving you.